Terms & Conditions

All prices are shown in Australian dollars. Payment can be made by VISA and MasterCard.

Hannah Etherington Flowers guarantees the freshness, flower quality and value of every order. Delivery will be made on the date requested and every effort will be made to meet requests as to preferred times. Delivery will be made Monday – Friday between 8am – 5pm. No deliveries weekends or Public Holidays.

Please note same day delivery guaranteed only for orders placed prior to, or on the delivery day by 11:00am WST (excludes weekends and Public Holidays).

Some areas outside the metropolitan area are unable to be delivered to, in this instance we will notify you via email ASAP. Special delivery conditions apply to some hospitals, hotels, airports, universities, crematoria and cemeteries.

If the incorrect delivery details are provided or we are unable to gain access due to the property being gated, the product will be returned to our store and we will contact you to arrange re-delivery or pick up. Re-delivery may incur an additional fee.

Prices include all local taxes where applicable.

The product pictured is representative of the style of item which will be provided, some substitutions in colours, container and flower type may apply where the pictured item is unavailable.

Complaints must be made within 48 hours of delivery being made, by email direct to the website. Refunds will then be considered on a case by case basis.

All received information is private and confidential and will be used for the purpose of supplying the online order only.

We are only permitted to sell alcohol with the purchase of flowers or gift hampers. Under Australian Law both the purchaser and recipient of alcohol must be over 18 years of age.

Hannah Etherington Flowers (ABN 43 623 921 866), Shop 6 / 339 Stirling Hwy Claremont 6010, phone (08) 9286 1120 / info@hannahetheringtonflowers.com.au